Frequently asked questions

Most clinical and toxicology tests are resulted in 24–48 hours from receipt at the lab. Turnaround varies by assay — each test's page on our test menu lists its expected turnaround.

Testing is ordered by a licensed provider. If you're a clinic or provider, use our provider portal to set up an account, order tests, and retrieve reports — or contact us and our team will get you onboarded.

Requirements vary by assay. Every entry on the test menu lists the preferred specimen, tube/collection container, transport temperature and stability window. See the specimen collection instructions on the test menu for serum, plasma and TB tube handling.

We bill insurance and Medicare for tests ordered by a provider with a documented clinical indication, and we offer transparent cash-pay pricing for contracted providers through our physician price book. Patients can pay their bill online through our patient billing portal.

Yes. LabX Diagnostic Systems is a CLIA-certified clinical and toxicology laboratory. We follow full chain-of-custody and audit-ready QC documentation on every specimen.

Our laboratory is at 5313 Johns Road, Suite 201, Tampa, FL 33634. We serve providers and clinics across Tampa, Hillsborough County and Florida, and accept properly shipped specimens from across the United States.

Providers retrieve reports through the provider portal. Patients can view results and statements through the patient portal.

Presumptive testing is a rapid screen that indicates whether a drug class may be present. Definitive testing (LC-MS/MS) confirms and quantifies the specific substance with high accuracy. Definitive testing should be ordered by the provider with a clear clinical purpose — read more in our toxicology documentation guide.

Each test lists its transport container, temperature and stability window on its test menu page. In general, spun serum and EDTA plasma should be transferred to plastic screw-cap vials; refrigerate temperature-sensitive specimens and ship promptly to preserve stability.

Patients can pay securely online through our patient billing portal linked from the Patients section of the site. For questions about a statement, contact us at [email protected] or 1-800-240-2074.